Privacy

Information we use

This may include your name, email address, mobile number, attendee names, bookings, cancellations, pass balance, payment references, emergency contact details and the responses you submit in your participation waiver. Stripe processes card details; Yonder does not store complete card numbers.

Why we use it

We use this information to provide the service you request, keep accurate attendance and payment records, support safe class participation, record your waiver agreement, prevent misuse, and contact you about your booking.

Health and waiver information

Your waiver may contain health information that you choose to provide. It is used to help Yonder understand information relevant to safe participation and is available only to authorised administrators. Guest attendees complete their waiver in person rather than through the account holder’s online form. Please do not send sensitive health information by ordinary email.

Service providers

Yonder uses Supabase for customer, booking and waiver records, Stripe for payments and Resend for transactional email. Information is shared only as needed to provide those services.

Website analytics

Google Analytics helps us understand website visits, booking steps and completed purchases, and is currently on unless you turn it off. Analytics receives product names, prices, attendee counts and a non-identifying transaction reference. We do not send names, email addresses, phone numbers, attendee names, health or waiver information, card details or sign-in tokens. Google may use cookies to distinguish visits. With analytics on, Yonder also uses your browser’s Analytics identifiers to report confirmed purchases from our server if you do not return from checkout. Our temporary analytics delivery records are kept for up to seven days; a non-identifying transaction hash is retained to prevent duplicate purchase reporting. You can turn Analytics off or back on using “Privacy & analytics settings” in the footer. Your choice is stored in this browser.

Facebook and Instagram advertising measurement

Advertising measurement is on by default unless you turn it off. Yonder shares general class and pack page activity, booking steps and verified purchase amounts with Meta through its browser Pixel and Conversions API. This helps measure advertising effectiveness. We share browser/ad-click identifiers, browser type information, general product identifiers, quantities, GBP amounts and an opaque transaction hash. These identifiers are pseudonymous, not anonymous: Meta may use them to match activity to its users and ads under Meta’s Privacy Policy.

We do not send names, contact details, health or waiver responses, card details or sign-in tokens. The browser Pixel connects directly to Meta, which receives your IP address and permitted page/referrer information as part of that connection. Automatic form collection and advanced matching are disabled. Specialist health-related services and account, waiver and admin pages are excluded. No historical purchases are backfilled. Your advertising choice and browser identifiers last up to 90 days. Operational delivery records are removed after seven days; a hash-only purchase claim is retained to prevent duplicate reporting.

You can turn advertising measurement off or back on using “Privacy & analytics settings” in the footer without affecting your booking. Your previous opt-out is respected. Turning it off stops new reporting and suppresses unsent queued events associated with this browser once your choice is saved. It cannot recall events already sent to Meta. Google Analytics and Meta have separate controls in the same footer settings. Automatic activation is recorded as a default setting, not as your explicit consent.

Your choices

You can update your name and mobile number in My Yonder. To ask about access, correction or deletion of other account information, email mubeena.yonder@gmail.com.